Frequently Asked Questions
We want shopping with ZAVORA™ to be simple and straightforward.
Below you’ll find answers to some of the most common questions about orders, shipping, returns, and customer support.
How can I track my order?
Visit our Track My Order page and enter the requested order or tracking information to view the latest available shipping updates.
Do you offer free shipping?
Yes. We currently offer free standard shipping within Spain.
How will I know when my order has shipped?
Once your order has been shipped, you’ll receive tracking information when available.
You can use this information to follow your order as it makes its way to you.
Can I return my order?
Yes. We offer a 30-day return period from the date you receive your order, subject to the conditions outlined in our Return and Refund Policy.
What should I do if my product arrives damaged or incorrect?
Please contact us at:
Include your order number and clear photographs of the item so our support team can review the issue and help you as quickly as possible.
Can I change my shipping address after placing an order?
Contact us as soon as possible.
If your order has not yet entered processing or shipment, we’ll do our best to help update the information.
Once an order has been processed or shipped, changes may no longer be possible.
How can I contact ZAVORA™?
Email: support@zavora-us.com
Phone: +1 (216) 502-8954
Our team can help with questions about products, orders, shipping, tracking, returns, or refunds.
Where can I find your store policies?
You can find our Shipping Policy, Return and Refund Policy, Privacy Policy, and Terms of Service in the footer of our website.